Refund Policy

Refund Policy:

Protikkha.com (Protikkha) wants you to shop with full confidence. If your ordered products need to be refunded, we make the process simple, quick, and hassle-free.

Eligibility for Refund:

You may request us for refund if:

• Received a damaged, defective, or wrong product.

• Product is out of stock after your payment.

• Return request has been approved under our Return Policy.

How to Request a Refund?

To request a refund, you just contact us through:

• WhatsApp

• Facebook Messenger

• Email

Share your Order ID and your issue in the communication. Our support team will verify your issue and start the refund process instantly.

Refund Methods:

Refunds are issued through the original payment method:

• bKash

• Nagad

• Visa/Master Card

For Cash on Delivery (COD) orders, refunds are sent through bKash or Nagad.

Refund Processed Times:

Once refund request is approved, refunds are typically processed within:

• 1-3 working days for mobile banking

• 7-10 working days for card payments (bank processing time may vary)

Partial Refunds:

If only part of your order qualifies for a refund, we will refund the amount for that specific item.

No Hidden Deductions:

You will receive the full eligible refund amount unless additional charges apply due to customer-caused damage or missing items.

Refunds Support:

Our support team is always ready to guide you throughout the refund process to make it smooth and stress-free.

Shop confidently with Protikkha.com (Protikkha). We are here to support you for any issue.